Our Contact details:
60e The Centre High Street Lavenham Suffolk C010 9PY United Kingdom
Phone: 01787 247548
Vat Reg No. 390567331
Making A Purchase
We accept Visa, Switch and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post. Your order will only be processed once payment is received
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you would like specific delivery or stock information regarding any item(s), please call or email before placing an order.
Most items are delivered by our own staff and vehicles, fully assembled and blanket-wrapped. Please ensure adequate access and parking is available.
After your order has been placed you will be contacted around 1 week prior to delivery. You will be offered a date and a 2 hour time window for delivery. There will need to be someone present for delivery and assistance for our driver if required. We only offer a downstairs delivery service.
All deliveries are performed by our own staff and vehicles, ensuring your purchase reaches you in perfect condition.All items are blanket-wrapped and driven from us to you meaning minimum handling of your furniture. None of our products have a delivery cost built in to the price as this unnecessarily increases the costs to those who are local to us or would prefer to collect.
There are exceptions to these prices, such as smaller items which can be sent via courier at a reduced rate - please contact us to confirm delivery charges.
Please note that assistance may be required at point of delivery as it is not always possible to provide 2 man deliveries.
|Small Items (Courier)|| |
|Medium Items (Courier)|| |
|Large Items (Courier)|| |
|Furniture - Zone 1: CO IP CM|| |
|Furniture - Zone 2: CB NR SS EN IG RM|| |
|Furniture - Zone 3: E N SG|| |
|Furniture - Zone 4: NW W SW SE WC EC|| |
|Furniture - Zone 5: DA BR CR SM KT TW UB HA WD AL B NG BH NN BN OX PE PO RG CT RG CV RH SL GU SN HP SO SP LE TN LN LU ME MK WD WS|| |
|Furniture - Zone 6: BA BS CW DE DN DT DY GL HR S SK ST TA TF WR WV|| |
|Furniture - Zone 7: BB BD BL CA CF CH DH DL EX FY HD HG HU HX L LA LD LL LS M NE NP OL PL PR SA SR SY TQ TR TS WA WF WN YO|| |
|Furniture - Zone 8: DG EH G KA ML TD|| |
|Furniture - Zone 9: AB DD FK IV KW KY PA PH (We can only deliver if accessible by road only)|| |
|Please note: We may only be able to offer a 1-man delivery for furniture orders. Please do not proceed if assistance could not be available on delivery|
Credit Card Security
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery and excluding bespoke or made to measure items. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost of returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Orders of standard stock items are subject to a 10% charge if cancelled.
Orders of bespoke items (alterations made other than online options) are NOT able to be returned or refunded
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.